north-norfolk.gov.uk (and its subdomains) is a website managed by North Norfolk District Council (henceforth referred to as "We"). In entering our site you the users ("You") are accepting our Terms and Conditions.

Using this website

north-norfolk.gov.uk  is maintained for your personal use and viewing. The access and use of north-norfolk.gov.uk featuring these Terms and Conditions constitutes your acceptance of these Terms and Conditions which take effect from the date on which you first use north-norfolk.gov.uk.

We may at any time revise these Terms and Conditions without notice. It is up to you to regularly review the Terms and Conditions in case there are any changes. Continued use of north-norfolk.gov.uk after a change has been made is your acceptance of the change.

Any material found on north-norfolk.gov.uk, including text or images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, re-used, broadcast or transmitted in any way, except for your own personal non-commercial use. Permission for any other use must be obtained from the communications@north-norfolk.gov.uk

We allow you onto north-norfolk.gov.uk in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes by way of non-exhaustive example and without limitation, conduct which is unlawful, which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content, or the disruption of normal flow of dialogue within this site.

You are prohibited from posting or transmitting any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials on north-norfolk.gov.uk.

Privacy

Please read our privacy statement to find out how we protect your personal information that you provide via our website.

Cookies

By using this website you are consenting to certain types of cookie being placed on your device. Please see our cookies policy for more information.

Intellectual property and copyright

It is unlawful to duplicate or distribute any element of this website, without expressed written permission except as detailed below. Unless otherwise stated, the design and layout of this website, and all the content and material published including text, graphics, logos, sounds, images and attached documents are copyright of North Norfolk District Council.

  • You may use the content contained in this website for reproduction in connection with presentations, reports, printed material, and other similar uses which are publicly distributed or displayed free of charge, including advertisements, posters, catalogues, brochures, and leaflets.
  • You may publicly display or demonstrate the website in unaltered form on a computer or mobile device.
  • You may not resell, sub-license or distribute any of the content in any form. Neither may you include the content in any materials that are offered for sale, except in the case of advertisements with publications for which a cover price is payable.
  • You may not modify, distort, mutilate or alter the content. Nor may you use it in any manner which could be interpreted as suggesting the endorsement or association of any product or service in connection with pornographic, illegal or immoral materials or purposes.
  • You may not copy or adapt the code used to create this website. Nor may you attempt to decipher, de-compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website without prior agreement, please contact communications@north-norfolk.gov.uk for further details.
  • Please credit any content used from this site describing the associated copyright holder. Should you require further copyright information on a particular aspect of this website please contact communications@north-norfolk.gov.uk for further details.
  • You may not use the Council logo or branding from this website without prior agreement, please contact communications@north-norfolk.gov.uk for further details.
  • For data copyrighted by Ordnance Survey: You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which we make it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to Ordnance Survey.

Linking to our site

We encourage you to create links to our home page and other information on our website. You do not have to ask permission to 'deep-link' directly to the pages we host, but please be aware that changes we make to our content may cause 'deep-links' to break.

Association

You should not seek to associate the Council with your site or any non-North Norfolk District Council content. Nor should you suggest any endorsement or approval by North Norfolk District Council of you, your website or any non- North Norfolk District Council product or content.

We do not permit our pages to be loaded into frames on your site.

We do not permit a website to link to north-norfolk.gov.uk if it contains material which is libellous, defamatory, pornographic, obscene, or is in any way a breach of the law or infringes any third party intellectual property rights.

Removal of material

Should the Council contact you to remove our materials and/or links from your site, you must do so immediately.

Disclaimer

north-norfolk.gov.uk  and material relating to North Norfolk District Council information, products and services (or to third party information, products and services), is provided 'as seen', without any representations or endorsements being made and without any warranty of any kind whether express or implied being made, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement of any statutory or proprietary rights, compatibility, security and accuracy.

We do not warrant that the functions contained in or the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses, or make any representation as to the full functionality, accuracy, reliability of the materials contained therein.

In no event will we be liable for any loss or damage whatsoever including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of north-norfolk.gov.uk.

External links

Links contained on north-norfolk.gov.uk  will lead to other websites not under our control, and we are not responsible for the content of any linked site or any link contained in a linked site. Links provided on north-norfolk.gov.uk  are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of, and we accept no liability in respect of, the content.

You do not need to ask permission to link to pages or information on our website.

Supply of information

You can submit data via this website in 3 ways:

Registered (users with a login), Unregistered (users providing contact data without a login) or Anonymous (users submitting forms anonymously)

Whichever of these 3 methods you use to submit your data any personal information transmitted in these forms will still be subject to the security and privacy statements elsewhere in this policy.  You are discouraged from supplying personal information by email as the transfer is potentially unsecure.

If you send an email or complete a form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless it is necessary to do so in order to respond to your request or query, for example where the Council has a third party service provider and your request relates to that service, or where you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.

The north-norfolk.gov.uk  web server may automatically recognise the domain name and e-mail address (where possible) of users of our websites. We may collect the domain name and e-mail address of visitors to north-norfolk.gov.uk , the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages users access or visit, and all information volunteered by the user, such as survey information and/or site registrations.

Information collected by us is used for internal review, to improve the content of north-norfolk.gov.uk, to customise the content and/or layout north-norfolk.gov.uk for each individual user, to notify users about updates to north-norfolk.gov.uk, to contact users for marketing purposes and is not shared with other organisations for commercial purposes.

Security

We understand concerns about security and use all reasonable efforts to establish secure connections between our systems. We feel these measures provide significant security for the information on our site - however, no system is unconditionally secure.

To ensure that your card details remain secure, you will only be able to make online payments if you have Internet Explorer 5.5 or above installed on your PC. Internet Explorer 5.5 supports Secure Socket Layer (SSL) technology, which is an industry standard for internet payments. This means all of your personal and card details are protected using 128 bit encryption when your details are transmitted over the Internet. This makes it virtually impossible for anyone else to discover and use your details.

You can check your browser encryption strength by using your mouse to hover over a padlock icon in the bottom right hand corner of your browser window (it should be a closed padlock). When you do this, it should tell you that it is SSL Secured 128 bit

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material off north-norfolk.gov.uk.

Termination

Your authorisation to use north-norfolk.gov.uk automatically terminates without notice if, at our sole discretion, you fail to comply with any of the Terms and Conditions. On termination, you must cease all use of north-norfolk.gov.uk and destroy all and any materials copied directly or indirectly from north-norfolk.gov.uk .

General

These Terms and Conditions are governed and construed in accordance with English Law. If any provision of the foregoing is held to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Statement

North Norfolk District Council is the sole owner of the information collected on our website and appoints a Data Protection Officer who acts as Data Controller for this information.

You can contact the data controller by writing to:

The Data Protection Officer
North Norfolk District Council
Council Offices
Holt Road
Cromer
NR27 9EN
United Kingdom

Alternatively you can telephone 01263 516373.  Any subject access request under the Data Protection Act 1998 should also be sent to the Data Controller.

We will only process your personal information in accordance with the requirements of the Data Protection Act 1998. We will not sell, share or rent this information to any other person, or persons or organisation unless permitted to do so by law.

Our data protection policy explains the way that councillors, council employees, and anyone else working with us should handle personal information.

Your personal information

How and why you interact with the Council and what service(s) you are requesting will determine the amount and type of information we collect from you. This could mean providing just your name and address, or more sensitive personal information.

We will not ask for anything that is not necessary for us to provide the service(s) to you.
When we ask you for personal information, we will:

  • ensure you know why we need it 
  • protect it and make sure nobody has access to it who shouldn't 
  • ensure you know if you have a choice about giving us information
  • make sure we don't keep it longer than necessary
  • tell you if we may need to externally share your information, and the reason for this

We ask that you:

  • give us accurate information
  • tell us as soon as possible of any changes
  • tell us as soon as possible if you notice mistakes in the information we hold about you

Our use of your information

We only use the information you provide to us for the intended purpose. However, if we wish to use it for a different purpose, we will ask you first.

In some instances, disclosing your data may be required or permitted under the Data Protection Act without your specific consent, e.g. if we have a legal obligation to do so, such as law enforcement, regulation and licensing, criminal prosecutions and court proceedings.

Sharing your information

We will share information internally to allow general statistics on how we are performing to be compiled. If we have to share your information externally, with a third party such as a contractor, in order to provide you with the service(s) you request, we require any third party to abide by the Data Protection Act 1998 and our procedures and instructions, when they process your information on our behalf.

For all uses of information relating to situations where you owe money to the Council, or where we are paying you money, or you are claiming grants, housing benefit or council tax support, your personal information (other than just your name, address, dates of occupancy) will be kept secure and used only for that range of purposes.

We will keep your information secure whilst it is being used and only those staff who are entitled to see it, will have access to it.

Information retention

Your information will be retained in accordance with our retention schedule requirements and when we no longer have a need to keep it, we will delete it securely.

You are entitled to request copies of any information that we hold about you and you can do this by making a Subject Access Request in writing.

Information that you provide via our website may be used for statistical analysis but it will not be used in a way that enables you to be identified. For example, we may keep emails and eForms for a period of time, so we’re able to monitor volume of enquiries.

Visiting our website

We aim to safeguard your privacy when you use our website and this statement explains what you can expect in relation to how we collect and use your information.

When you visit our website, we collect standard internet log information which enables us to determine which pages are being viewed and helps us to improve our services. See information about ‘Cookies’.

Links to other websites

Our privacy statement does not cover external websites. We encourage you to read the privacy statements on any other websites you visit.


Last updated: 4th April 2017