Report a missed bin collection

Missed bin collections

Please find details below of the locations we were unable to collect today. If you are affected, please leave your bins out at the edge of your property and we will return as soon as possible to empty them. Thank you. 

Reporting a missed bin collection

Missed collections for household recycling, waste and garden bins must be reported by midday on the second working day after your collection date. For example, if your collection was due on a Monday, you must report the missed collection by midday on the following Wednesday.

Before reporting a missed collection, view the list of locations of missed bins below. If your location is already listed, you do not need to report this. If your bin remains uncollected, please check back the next working day.

Report a missed collection 

Collecting bins

Please place your bins at your property edge, with the handles of the bin facing the road, by 7am on the day the collection is due.

Bins will not be emptied if they are:

  • overweight
  • contaminated, meaning inappropriate waste
  • not at the correct collection point
  • inaccessible to the crew

If any of the above applies, you will be required to correct the problem before the next scheduled collection date, when the crew will collect the waste.

Tuesday 23rd June 2026

Please note:

WEF Wednesday 24th and until Friday 26th June 2026 inclusive, our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

Wednesday 24th June 2026

Please note:

Our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

Thursday 25th June 2026

Please note:

Our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

Friday 26th June 2026

Please note:

Our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

The garden bins in the following areas will be collected on Sunday 28th June 2026

Bale

Clip Street

Field Dalling Road

Gunthorpe Road

Sharrington Road

Slade Road

Cromer

Bernard Road

Central Road

Clifton Park

Fulcher Avenue

Howards Hill

Howards Hill Close

Howards Hill West

Marrams Avenue

Nelson Heights

Runton Road

Shipden Avenue

Westcliff

Letheringsett

Church Lane

Garden Lane

Glaven Court

Holt Road

Riverside Road

Thornage Road

Little Thornage

Thornage Road

Saturday 26th June 2026

Please note

Our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

Sunday 28th June 2026

Please note

Our crews will be starting their rounds and making collections from 0600am.

Thank you for your understanding at this time.

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