Make an insurance or compensation claim

If an individual or business thinks the Council has acted negligently and is responsible for an accident or financial loss they can make a claim against the Council

Advice before making a claim

Before entering a claim for compensation against the Council, it is important to be aware of the following:

All claims are assessed on the basis of whether the council has been legally at fault for the incident. Unfortunate incidents often occur which are not due to negligence on either part. Lodging a claim does not automatically result in the payment of compensation and in many cases it does not.

Claims involving public highways including pothole damage

North Norfolk District Council is not a Highways Authority and is not responsible for the maintenance and upkeep of public highways (roads and pavements) in the district of North Norfolk. Norfolk County Council is the responsible Highways Authority and claims involving public highways, including pothole damage, should be directed to that Authority. If you would like to make a claim please visit the Norfolk County Council webpage Public Liability Claims

Basic information required for any claim

Information in the letter of claim should contain enough information to begin investigations. The following should be included:

  1. Claimant full name and address
  2. Date of birth
  3. Occupation
  4. Telephone or contact numbers
  5. National Insurance number
  6. Details of the incident, including date, time and location
  7. Details of any injuries or damage sustained
  8. Details of how or why the claimant feels the Council has acted negligently

Making a claim

Claims, which must be made in writing, may be made by the claimant in person or by a legal representative acting on their behalf. If you decide to make a claim please read all of the information provided below..

Claims should be directed to the Council at insurance@north-norfolk.gov.uk or at the following address:

Accountancy Section
North Norfolk District Council
Holt Road
Cromer
Norfolk
NR27 9EN

All claims will be referred to the Council’s insurers who will act on behalf of the Council and whose details are provided below:

Zurich Municipal Insurance
Birmingham Commercial Direct
Casualty Claims
PO Box 3313
Swindon
SN4 8XG

The Council is insured for Public Liability under policy number QLA-09H072-0013

National Fraud Initiative

We are required under Section 2A of the Audit Commission Act 1998 to participate in the National Fraud Initiative data matching exercise. The data held by North Norfolk District Council will be used for cross system and cross authority comparison for the prevention and detection of fraud.

Data Protection

The information you provide to North Norfolk District Council will be used to enable the council to progress your claim. We may share your information with our insurer, legal representatives, contractors, or outside bodies who may be involved in the defence of the claim. You have a right to ask for a copy of the information about you, held by us, in our records. You must make this request in writing to our Data Protection Officer.

General information

Public Liability insurance is designed to provide cover to the Policy holder (company, business or individual) in the event that a legal liability to pay compensation to a third party arises.

Only North Norfolk District Council (NNDC) and its employees are covered through NNDC’s insurance policies. These do not extend cover to Contractors, companies, businesses or individuals dealing with NNDC.